HAIR + HAIR CARE FAQs
HOW MANY BUNDLES DO I NEED?
We recommend a minimum of 3 bundles for a full, natural finish. 4 bundles are ideal for extra fullness and longer lengths, especially 24–30 inches.
WHAT IS RAW HAIR?
Raw hair is human hair that has not undergone the same level of chemical processing commonly used to alter hair texture. Because of its natural characteristics, slight variations in texture, pattern, and color may occur from bundle to bundle.
Raw hair is human hair that has not undergone the same level of chemical processing commonly used to alter hair texture. Because of its natural characteristics, slight variations in texture, pattern, and color may occur from bundle to bundle.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
CAN I REINSTALL MY BUNDLES?
Yes. With proper care and maintenance, Care for Crowns bundles are designed to be worn and reinstalled. How well your hair maintains over time will depend on your maintenance, styling, coloring, heat use, and storage between installs.
CAN I COLOR MY BUNDLES?
Yes. Our raw hair can be customized and colored. We recommend having your hair colored by a professional to help maintain its integrity, especially when lifting to lighter shades.
CAN I STRAIGHTEN OR CURL MY HAIR?
Yes. Our textures can be heat styled for different looks. Always use a heat protectant and avoid excessive heat to help preserve the hair.
HOW SHOULD I CARE FOR MY BUNDLES?
Use a moisturizing or sulfate-free shampoo and conditioner, detangle gently from the ends upward, use heat protectant before styling, and avoid weighing the hair down with heavy products. Protect your hair at night with silk or satin.
For a full routine, visit our Hair Care Guide.
HOW LONG WILL MY BUNDLES LAST?
There isn't one set lifespan. Longevity depends heavily on how the hair is installed, maintained, colored, heat styled, and stored between installs. Proper care can help you get more wear from your investment.
ORDERS + POLICIES FAQs
DO YOU OFFER LOCAL PICKUP?
Yes. We offer local pickup at our Richmond, Virginia location. Same-day pickup is available for textures and lengths that are currently in stock.
HOW DO I KNOW IF MY HAIR IS AVAILABLE FOR SAME-DAY PICKUP?
Raw hair is human hair that has not undergone the same level of chemical processing commonly used to alter hair texture. Because of its natural characteristics, slight variations in texture, pattern, and color may occur from bundle to bundle.
Check the availability of your selected texture and length before ordering. If your selection is currently in stock at our Richmond location, it is eligible for same-day pickup.
WHAT HAPPENS IF I ORDER HAIR THAT ISN'T CURRENTLY IN STOCK?
Your order will be treated as a preorder. By purchasing a texture or length that is not currently in stock, you are agreeing to wait for the hair to arrive before your order is ready.
Pickup preorders are typically ready within 24-48 hours.
CAN I COME TO THE SALON AFTER PLACING MY PICKUP ORDER?
Please wait until you receive your Ready for Pickup notification before coming to the salon, even if you ordered an item that was shown as in stock.
Your Ready for Pickup notification confirms that your order has been prepared and is waiting for you.
HOW LONG DOES SHIPPING TAKE?
Orders are processed within 1–2 business days, followed by approximately 3–5 business days for delivery within the U.S. You'll receive tracking information once your order ships.
WHAT IF I ORDER A PREORDER ITEM FOR DELIVERY?
Preorder items require additional time before they can be shipped. Please review the product availability before purchasing and allow for the applicable preorder processing period in addition to delivery time.
I would keep this wording instead of promising the normal 1–2 day processing time for something you don't physically have yet.
CAN I CHANGE OR CANCEL MY ORDER?
Because orders begin processing shortly after they're placed, changes or cancellations are not guaranteed. Contact Care for Crowns as soon as possible if you notice an issue with your order.
DO YOU ACCEPT RETURNS OR EXCHANGES?
All sales are final. Please review your texture, length, quantity, and fulfillment method carefully before completing your purchase.
If you believe you received an incorrect or defective item, contact Care for Crowns promptly so the issue can be reviewed.
WHAT IF I ORDER THE WRONG LENGTH OR TEXTURE?
Please double-check your selections before completing checkout. Because hair products are final sale, we cannot guarantee changes once an order has entered processing.
HOW CAN I CONTACT CARE FOR CROWNS ABOUT MY ORDER?
Contact us using the information provided on our Contact page and include your name and order number so we can assist you as quickly as possible.